An Organizational Structure is a framework that defines how work is divided, coordinated, and controlled, and how information flows between levels within the organization.

Business Process Improvement (BPI) is the systematic practice of analyzing and enhancing existing organizational processes to boost efficiency, effectiveness, quality, and overall performance by identifying bottlenecks, reducing waste, cutting costs, and improving customer satisfaction, often using methodologies like Lean or Six Sigma. It's a continuous effort to streamline workflows, eliminate redundancies, and achieve better outcomes, ensuring the business adapts and remains competitive.

A Job Description and Person Specification is a detailed description of the role, including all responsibilities objectives, qualifications and competences an employee will require to successfully perform a particular job.

Schemes of Service (SoS) is a criterion that is used to determine the career development for different cadres. In addition, the development of SoS aims to ensure that any changes in the labor market are reflected in SoS.

Cabinet on February 22, 2021, under Cabinet Minute No. 43 (CT 2021), approved the recommendations for the Rationalization of Government Agencies, Commissions, Authorities and Public Expenditure (RAPEX); and an implementation roadmap to guide the implementation process.

The main objective was to rationalize Government Agencies, Commissions, Authorities and government expenditure, with a view of eliminating structural ambiguities, functional duplications and overlaps, wasteful expenditures; and realize short term and long-term savings for Government, to be utilized for provision of other critical public services.

Cabinet under Minute No. 48 (CT 2019), approved the establishment and operationalization of 19 Zonal Service Uganda Centers (SUCs), to be established in the Traditional Cadastral Zones of Kampala, Iganga, Mbale, Fort Portal, Jinja, Gulu, Mbarara, Soroti, Masaka, Hoima, Arua, Lira, Moroto, Adjumani, Kabale, Tororo, Kamwenge, Kotido and Rukungiri

The Government of Uganda recognizes that enhancing productivity is a critical driver of economic transformation, improved service delivery, and the overall attainment of national development goals. In the public sector, productivity gains are essential for ensuring that resources are efficiently utilized and that citizens receive timely, high-quality, and impactful services.

This Productivity Measurement Framework for the Uganda Public Service has been developed in response to the growing need for a structured, evidence-based approach to assessing and improving performance across government institutions. It provides a systematic methodology for defining, tracking, and analyzing productivity indicators in various public service entities, while aligning with Uganda’s Vision 2040, the National Development Plan, and the broader Public Sector Transformation Agenda.

Public service reforms are targeted changes to the structures and processes of the public sector to improve its efficiency, effectiveness, quality, and citizen-friendliness by combating inefficiencies, corruption, and lack of accountability, often through the modernization of management, HR, finance, and IT. The goal is to provide better, more citizen-oriented and more efficient public services that meet the changing needs of society.

Applied research is defined as original investigation undertaken to acquire new knowledge, directed primarily toward a specific, practical aim or objective. In government contexts, it often follows basic research to determine the potential of scientific discoveries or improvements in technology, materials, processes, and methods. Standards definition involves creating, approving, and adopting guidelines, specifications, or technical criteria that ensure consistency, interoperability, and quality across products and services.